Refund Policy for Alby Digital

At Alby Digital, we strive to deliver high-quality services that meet and exceed our clients’ expectations. However, we understand that situations may arise where a refund is requested. This Refund Policy outlines the conditions under which refunds are issued for our services.

1. General Refund Terms

1.1 Refunds are considered on a case-by-case basis, depending on the nature of the project, progress of the work, and the terms outlined in the service agreement.
1.2 Refunds will not be issued for completed and approved work unless otherwise specified in the agreement.

2. Deposit Refunds

2.1 Deposits are non-refundable unless Alby Digital is unable to commence or deliver the agreed-upon services due to reasons within our control.
2.2 If the client cancels the project after work has commenced, the deposit will not be refunded to compensate for the time and resources allocated to the project.

3. Refunds for Incomplete Work

3.1 If the client decides to terminate the project before completion, a partial refund may be issued based on the percentage of work already completed.
3.2 Any expenses incurred by Alby Digital up to the termination date (e.g., third-party software, licenses, or tools) will be deducted from the refundable amount.

4. No Refunds for Completed Projects

4.1 Once a project has been completed, delivered, and approved by the client, no refunds will be issued.
4.2 Approval is considered final once the client communicates acceptance of the project or uses the delivered work for its intended purpose.

5. Hosting and Maintenance Refunds

5.1 Hosting services and domain purchases are non-refundable after payment has been made and services activated.
5.2 If hosting or maintenance services are canceled before the renewal date, no refunds will be issued for the unused portion of the service period.

6. Third-Party Services

6.1 Refunds for third-party services purchased on behalf of the client (e.g., stock images, plugins, or software licenses) are subject to the refund policies of the respective third-party providers.

7. Client Responsibilities

7.1 Clients are responsible for reviewing and approving work at each milestone or phase of the project.
7.2 Delays in providing feedback or required materials may impact the refund eligibility if such delays result in missed deadlines or project termination.

8. Disputes and Resolution

8.1 If you are dissatisfied with our services, please contact us at [Insert Email] or [Insert Phone Number] to discuss your concerns.
8.2 We will work with you to resolve the issue or come to a fair agreement regarding refunds.

9. Changes to This Policy

9.1 Alby Digital reserves the right to update this Refund Policy at any time.
9.2 Clients will be notified of significant changes, and the updated policy will be posted on our website.

10. Contact Us

For questions or concerns regarding this Refund Policy, please contact us:

Alby Digital
Email: hello@albydigital.com
Phone: 085 150 21 07

Thank you for choosing Alby Digital. We value your business and will do our best to ensure a positive experience.